Thank you for Buying at Palaco Palette We value your satisfaction and strive to provide the highest quality Artwork. However, if you are not entirely satisfied with your purchase, we're here to help.
Refund Eligibility
- The request is made within 7 days of the purchase date.
- The Source files have not been downloaded.
Non-Refundable Items
- Downloaded Source files
- Customized or personalized Artwork
- Sale or discounted items
How to Request a Refund
- Contact our customer support team at Hello@palacoPalette.com with your order details.
- Include a brief explanation of the reason for your refund request.
- Our team will review your request and notify you of the approval or rejection of your refund within 3-5 business days.
Approved Refunds
- A credit will automatically be applied to your original method of payment within 7-10 business days.
- You will receive a confirmation email once the refund has been processed
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